Shipping policy

Last Updated: September 2026

At Vibrant Yarn Store, we aim to make your shopping experience simple and convenient. We carefully pack every order and work with trusted delivery partners to get your yarn and craft supplies to you safely.

1. Order Processing

Orders are generally processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays may be processed on the next business day.
You will receive order/shipping updates through the contact details provided at checkout.

2. Delivery Time

Delivery timelines depend on your location and courier availability.
Estimated delivery is generally 3–7 business days after dispatch.
Remote locations may require additional delivery time.
Delivery timelines are estimates and are not guaranteed.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.
Any free-shipping offers will be subject to the terms and minimum order value specified in the promotion.

4. Delivery Address

Please ensure that your name, phone number, PIN code, and complete delivery address are correct before placing your order.

Vibrant Yarn Store will not be responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

5. Tracking Your Order

Once your order has been dispatched, tracking information may be shared with you through the contact details provided during checkout.

You can use the tracking information to follow your shipment's progress.

6. Delivery Delays

Occasionally, deliveries may be delayed due to:

Weather conditions
Festivals and public holidays
Courier service disruptions
Incorrect or incomplete addresses
High order volumes
Events beyond our control

We appreciate your patience in such situations.

7. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, provides an incorrect address, or does not respond to the courier, additional delivery attempts or charges may apply depending on the courier's policies.

8. Damaged Packages

If your package appears damaged at the time of delivery, please take clear photographs/videos of the package before opening it and contact us as soon as possible.

This documentation may be required when raising a claim with the courier or processing a replacement/refund.